Information We Collect 

We collect two types of information from users:

a. Personal Information

This is information that identifies you as an individual and may include:

• Name
• Email Address
• Phone Number
• Billing and Shipping Address
• Payment Information
• Other personal information you provide voluntarily when filling out forms, making inquiries, or purchasing services.

b. Non-Personal Information 

This is information that does not personally identify you and may include:

• IP address
• Browser type and version
• Timezone settings
• Operating system and platform
• Information about your visit, including pages viewed, duration on site, and navigation paths.

2. How We Use Your Information 

a. Personal Information 

We use your personal information to:

• Provide the services you have requested (e.g., processing orders or inquiries).
• Respond to your questions and customer service requests.
• Send transactional communications (e.g., booking confirmations, invoices).
• Provide updates about our services, promotions, or changes to terms.
• Improve our website and services by understanding user behavior.

b. Non-Personal Information 

We use non-personal information to:

• Analyze trends and user interactions with our website.
• Improve the performance, features, and usability of our website.
• Ensure our website functions smoothly for all visitors.

3. Cookies and Tracking Technologies 

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Cookies: Small files placed on your device that help us remember your preferences and optimize website performance.
• Analytics: We use third-party analytics tools like Google Analytics to monitor traffic and usage patterns on our website.

You can manage or disable cookies through your browser settings; however, please note that this may affect your experience with certain website features.

4. How We Share Your Information 

We do not sell, trade, or rent your personal information to third parties. However, we may share your information under the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us with payment processing, order fulfillment, or email communications.
• Legal Compliance: If required by law, we may disclose your information to comply with legal processes or protect our rights.

5. Data Security 

We take data security seriously and implement various measures to protect your information:

• Secure Socket Layer (SSL) encryption for all data transmitted through our website.
• Limited access to personal information by authorized personnel only.
• Regular monitoring of our systems for potential vulnerabilities or threats.

While we strive to protect your personal data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights 

You have the following rights concerning your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccuracies in your personal data.
• Deletion: You can request that we delete your personal data, subject to legal and contractual obligations.
• Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.

To exercise your rights, please contact us at [Insert Contact Information].

7. Third-Party Links 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before providing any personal information.

8. Updates to This Privacy Policy 

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy regularly.

9. Contact Us 

If you have any questions or concerns about our Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Upshot SFX

info@upshotav.ae

+971 45756352

Upshot Audio Visuals